Contact

UMR
8 a.m. to 8 p.m. ET, Monday - Friday
Phone: (888) 438-9135
Email: compassrose@umr.com
Fax: (855) 405-2189
Provider Precertification Phone: (800) 808-4424
P.O. BOX 8095
Wausau, WI 54402
Stateside Claim Form
Live Chat
Sign in to your Compass Rose Health Plan app
or
Sign in to myCompass and select Go to UMR
Optum Rx®
General Questions & Home Delivery Phone: (800) 557-5785
Optum Specialty Pharmacy®
Phone: (866) 306-8900
Medicare Prescription Drug Plan (PDP) EGWP
Phone: (844) 368-0690
9 a.m. to 5 p.m. ET, Monday - Friday
Phone: (866) 368-7227 (option 6)
Email: agingwell@compassrosebenefits.com
9 a.m. to 5 p.m. ET, Monday - Friday
Phone: (866) 368-7227 (option 5)
Email: wellness@compassrosebenefits.com
9 a.m. to 5 p.m. ET, Monday - Friday
Phone: (866) 368-7227 (option 5)
Email: wellness@compassrosebenefits.com
Who to call to report fraud, waste, and abuse
UMR Hotline
Phone: (800) 356-5803
Compass Rose Benefits Group
Phone: (866) 368-7227 (option 7)
Optum Rx
Phone: 800-557-5785
Email: ReportFWA@optum.com
LegalShield
Phone: (855) 387-6314
Compass Rose Benefits Group
9 a.m. to 5 p.m. ET, Monday - Friday
Phone: (866) 368-7227 (option 4)
Email: specialty@compassrosebenefits.com
9 a.m. to 5 p.m. ET, Monday - Friday
Local DC/MD/VA Phone: (571) 449-2366
Toll-Free Phone: (866) 368-7227
Fax: (888) 971-4313
Health Plan Inquiries
Email: askCRBG@compassrosebenefits.com
myCompass Tech Support
Email: techsupport@compassrosebenefits.com
