Doctor On Demand

How It Works


Next time you need to visit the doctor, skip the waiting room — Doctor On Demand lets you see a board-certified physician face-to-face immediately over live video from your mobile device or computer. For your convenience, this service is available 7 days a week — even when other health care options are closed.

Enjoy the peace-of-mind that comes with having access to trusted, affordable, medical care readily available whenever you or your covered dependents need it. Next time you are not feeling well, simply access your account and get started with three easy steps:

  1. List your symptoms
  2. Provide your history
  3. Start your visit!


Doctor On Demand physicians can diagnose, treat and even prescribe medication if necessary.

Common treatable conditions include:

  • Cold / Flu
  • Fever
  • Sore Throat
  • Allergies
  • Diarrhea / Vomiting
  • Rashes
  • Urinary Tract Infections

Telehealth Co-pay


Doctor On Demand is FREE for Compass Rose Health Plan members, meaning you pay $0 per visit!

To ensure that you receive coverage under the Plan, be sure to select UMR as your insurance provider when setting up your account. If you do not select the proper insurance provider, your visit will be subject to Doctor On Demand's pricing rather than our Compass Rose Health Plan member benefit.

Getting Started


How to create an account and get started:

  • Download the app: Look for Doctor On Demand in your smartphone or tablet's app store, or text COMPASS to 68398 for a direct link. Once downloaded, open the app and follow the prompts.
  • Go online: Visit Doctor On Demand from your computer.*

No matter how you choose to register, remember to select UMR as your insurance provider!

If you have questions regarding this benefit, contact Doctor On Demand's Customer Support by emailing or calling (800) 997-6196.


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Set up your account now so you are ready the next time you need to request a visit.