Contact
UMR
Monday–Friday: 8 a.m. to 8 p.m. ET
Phone: (888) 438-9135
Provider Precertification Phone: (800) 808-4424
Fax: (855) 405-2189
Email: compassrose@umr.com
P.O. BOX 8095
Wausau, WI 54402
Claim Form
Optum Rx
General Questions & Home Delivery Phone: (800) 557-5785
Optum Rx Specialty Pharmacy
Phone: (866) 306-8900
Medicare Prescription Drug Plan (PDP) EGWP
Phone: (844) 368-0690
Monday–Friday: 9 a.m. to 5 p.m. ET
Phone: (866) 368-7227 (option 6)
Email: agingwell@compassrosebenefits.com
Monday–Friday: 9 a.m. to 5 p.m. ET
Chronic Conditions and Wellness
Phone: (866) 368-7227 (option 5)
Email: wellness@compassrosebenefits.com
Complex Medical Issues
Phone: (855) 512-WELL (9355)
Monday–Friday: 9 a.m. to 5 p.m. ET
Phone: (866) 368-7227 (option 5)
Email: wellness@compassrosebenefits.com
Who to call to report fraud, waste, and abuse
UMR Hotline
(800) 356-5803
Compass Rose Benefits Group
(866) 368-7227 (option 7)
Optum Rx
Phone: 800-557-5785
Email: ReportFWA@optum.com
LegalShield
Phone: (855) 387-6314
Compass Rose Benefits Group
Monday–Friday: 9 a.m. to 5 p.m. ET
Phone: (866) 368-7227 (option 4)
Email: specialty@compassrosebenefits.com
Monday–Friday: 9 a.m. to 5 p.m. ET
Local DC/MD/VA Phone: (571) 449-2366
Toll-Free Phone: (866) 368-7227
Fax: (888) 971-4313
Health Plan Inquiries
Email: askCRBG@compassrosebenefits.com
myCompass Tech Support
Email: techsupport@compassrosebenefits.com
